An inquiry, quote and sales system for a spare parts dealer
An application that records part inquiries arriving by phone, WhatsApp and over the counter, finds the part through cross-references, tracks the quote and turns it into a sale. Its first version was built for the daily work of a heavy-vehicle spare parts dealer.
Inquiries lived on paper and in memory
At a spare parts dealer, parts are requested all day by phone, WhatsApp and at the counter. Most of these requests end up on a piece of paper or in a salesperson's memory.
An inquiry that never gets a price, or a quote nobody follows up, is a sale lost in silence. Which customer asked for what, for which vehicle, becomes data nobody has.
Designed from behind the counter
The app was designed by someone who did this job for years. The screens follow the real workflow: an inquiry comes in, the part is found, priced, quoted, followed up and turned into a sale.
Part search works with OEM and equivalent numbers; the same part from different brands is matched through cross-references.
The day's work on one screen
The start screen summarises the day: today's inquiries, parts waiting for a price, quotes waiting for an answer and orders to be picked up. Quotes older than a set time trigger a reminder.
Inquiries, parts and cross-references, customers, sales and statistics each have their own section. Name and logo can be changed for each company.
From the field to a product
The first version was used in the daily work of a heavy-vehicle spare parts dealer. Today it is offered as a product customised for each company, with a demo open for review.
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