A customer portal for ship service companies
A product we built so that life-saving (LSA) and fire-fighting (FFE) equipment service companies can share quotes, orders, certificates and vessel records with their customers in one secure portal.
Documents get lost in inboxes
Companies servicing ship safety equipment produce quotes, work orders, service reports and certificates for every vessel. These usually travel as email attachments and phone calls.
When an inspection or port state control approaches, both the service company and the ship owner ask the same question: where is this vessel's latest certificate, and when is the next service due?
Everything organised around fleets and vessels
We structured the portal around what the customer looks at: fleets and vessels. Every record belongs to a vessel, and each customer only sees their own fleet.
Accounts are created by the service company; access is logged and limited to the organisation, which keeps sensitive vessel data safe while it is shared.
Quotes, orders and certificates in one place
Customers see their vessels, open quotes, order status and certificate archive on one screen, and get reminders when equipment service dates approach.
On the service company side, quotes, orders and documents are managed in one place — no separate email for every document. The interface works in Turkish and English.
A working product
The portal is live and being offered to service companies in İzmir and Istanbul. We set up a demo with each interested company's own logo and sample data.
The same approach fits any service business that shares documents, orders and appointments with its customers.
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